WHEN WILL MY ITEMS SHIP?
All items are made to order unless indicated they are RTS. Each and every item in the shop is handmade by me with love, care and precision.
RTS (READY TO SHIP) items will be packaged and ship out within 3-5 business days
MTO (MADE TO ORDER) items will be packaged and ship out typically within 7-14 business days (likely sooner)
Embroidered bows can take up to 3 weeks
Resin PREORDER items are currently a 3-4 week TAT!
You will get a notification when your shipping label is generated, shipping time may be a day or so after that but you can check the tracking number for the most up to date information on the status of your order
DO YOU ACCEPT REFUNDS OR EXCHANGES?
Due to the nature of handmade items, I do not offer refunds or exchanges unless an error was made by me. If the item is incorrect of defective, the customer must notify within 3 days of receiving the item, and this will be reviewed on a case by case basis. If the mistake was made by me I will make things right for you!
WHAT IS THE BEST WAY TO CONTACT KATELYN AND COOKIE?
The quickest response will be via direct message on Instagram @katelynandcookie
You can also email Katelynandcookie27@gmail.com with any questions